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Server Time: 12/1/2008 5:03:46 PM PACIFIC |
 My UB Problem, Carys, 8. Dec 2003 15:55 | ||
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| Below is a series of emails between myself and UltimateBet. I would be very grateful if anyone could provide information on how I can get help with this situation since the only way it appears you can contact the company is via email and as you will see below, if they don’t feel like getting back to you, there isn’t much you can do. Is there some sort of body I can complain to? I am based in the UK. First email received from UB (Thur 4/12): Dear Carys, We review withdrawal requests and have a concern on yours. It appears that you are receiving transfers from player poker_dog and cashing out without any play. This appears to be money laundering. Can you please explain? Thank you, Emma First Reply to UB (Thur 4/12): This is hardly money-laundering – it is simply that my boyfriend plays poker but we would prefer the money to come into my bank account and hence cheques made out to me (you will notice that our home address is the same). The money is earnt legally so I am not quite sure what your definition of money-laundering is. If you would prefer, James (poker_dog) could: a) Simply ask for the withdrawals to be made direct from his a/c but in my name b) Play under my account c) Leave things as they stand Please advise. Second Reply to UB (Thur 4/12): Hi I received an email regarding withdrawals from my account (carys) to which I replied. I haven’t received any reply from you but I do notice that my recent withdrawal request is still pending. In my email, I explained the situation as it is and suggested 3 ways to continue from here – each of which would be equally convenient for me and my boyfriend (poker_dog). Since I have given a clear explanation as to what is happening with my account, and since everything is honest and ‘above-board’, I would like a reply confirming UB’s position. I completely understand that from your perspective you would like clarification. I trust you understand that I would like this clarification reciprocated. Kind Regards Carys - This email will be sent from [email address here] (poker_dog) as confirmation Reply from UB (Fri 5/12): Hello, We have passed this to Accounting Services in order to assist you in a better way. Please let us know if there is something else we can do for you. Thank you. Henry Customer Service Department My Reply to UB (Mon 8/12): I have not received any correspondence from your ’Accounting Services’ and my withdrawal request is still pending despite it being made last Tuesday – over 2 business days ago. This situation is totally unacceptable. You have queried my withdrawals and I have been happy to explain the situation fully to you. You have not replied to me since then and you seem to be withholding my funds, having suddenly taken a u-turn and made the very serious allegation (are you accusing me? I don’t know – you won’t communicate with me) that I am money-laundering. Simply providing me with a fax number so that I could fax over copies of both mine and poker_dog’s passports would have seemed sensible but you have not even done this. I expect to know what the hell is going on – this is absolutely ridiculous. I will be posting both my emails to you and your replies (both past and future) on all the poker forums that I know of unless you reply to me today (12pm UK time) explaining what is going on. This is certainly not what I want to do – I simply wish to know, as is my absolute right, what you are doing with my money. It has been hit home that one of the most important parts of the relationship with a company like yours is trust. I have replied to your queries in a timely and honest fashion. You are behaving appallingly. Reply from UB (Mon 8/12): Hello, We apologize for the inconvenience, your message has been forwarded to our Cardroom Management. Thank you, Mike Customer Service Department My Last Reply to UB (Mon 8/12): Yes, but I was previously told it was forwarded to your Accounting Services and I received no reply from them – I expect a reply from someone who can tell me what is actually happening, not just that my complaint has been passed down the line. Final email sent to UB at 23:00 on 8/12 Further to my previous emails, I would just like to confirm that I will be posting our recent correspondence on the poker forums that I am aware of unless I receive a reply in the next hour specifically dealing with the concern I have been writing to you about over the past week. I just cannot comprehend why you are not communicating with me, other than emails from your customer service department comically informing me that my query has been passed on to other departments so that I can be better served. As a result, I feel I have no other option than to publicise my predicament, especially since I have done absolutely nothing wrong. I will continue to write to you on this matter and continue to post my emails. I hope that you will reply to me tonight as requested and as seems totally reasonable. | ||
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| Re: My UB Problem, Dezperado, 8. Dec 2003 18:07 | ||
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| UB is licensed with: http://www.kahnawake.com/gamingcommission/ There is a complaint form on that site. Or try this one: http://www.ultimatebet.com/trust/who.html But you must understand that you are dealing with a licensing commission ran from a Canadian Indian reservation. And a business registered in Antigua. Good luck. As a UK resident you might want to try Ladbrokes. I believe they operate from Gibraltar, and if I'm not mistaken that's British territory, regulated by British law. I would think that it was fairly safe. Re-post below ---------------------------------------------------------------- "ALL" gambling sites is registered with the "Kahnawake Gaming Commission" http://www.kahnawake.com/gamingcommission/ This includes among many others: Paradise Poker, Pokerstars, Party Poker, Empire Poker,Ultimate Bet. And heaps of other casino game sites and sportsbooks. They are issued an "Interactive Gaming License or Client Provider Authorization by the Commission." For what it's worth. Also, they are registered businesses in such places as Antigua, San José- Costa Rica, St Kitts and Vanuatu. And we trust them with our bankroll. | ||
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| Re: My UB Problem, ekim2000, 8. Dec 2003 18:49 | ||
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| Same thing here. Been waiting over 1 month for a withdraw. All I get is "we have forwarded your request to accounting". And I hear nothing back. Horrible customer service. | ||
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| Re: My UB Problem, LJH, 9. Dec 2003 13:21 | ||
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| carys, theym have told you that they believe you are laundering money, so stop doing what you and your boyfriend have been doing. ljh | ||
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| Re: My UB Problem, Carys, 9. Dec 2003 17:35 | ||
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| In fairness to UB: I apologize for the lack of care given to your emails. We certainly did not conduct proper follow up, and this issue is being addressed with all staff. We have cancelled the withdrawal from the Carys account, thus returning the funds. We cannot allow a cashout to be done this way. I see that your Poker_dog account has successfully cashed out before. We therefore see no reason that you cannot cash out on your own account. Due to our policies of returning funds using the deposited method, we must ask that you complete your own withdrawals rather than transfer the funds to immediately cash them out. Withdrawals from your poker_dog account will be processed as quickly as possible. Sincerely, Emma | ||
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| Re: My UB Problem, Coconut, 10. Dec 2003 16:29 | ||
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| I really have never had any problems with UB answering my questions. I have asked sometimes very petty questions, even saying, "no rush in the answer" and they will answer within a day. I'm glad your problem is solved | ||
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