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Server Time: 3/20/2010 1:41:30 AM PACIFIC |
 UB phone #, Cohiba, 15. Jul 2003 12:52 | ||
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| Can anyone give me a phone number for UB customer service. They havn't responded 3 e-mails. Must not want any new customers. Thanks in advance. | ||
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| Re: UB phone # (Sickening Thought), Risky Business, 15. Jul 2003 12:55 | ||
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| Their response to me was "we only provide customer service via email" ARE YOU KIDDING ME? Welcome to the 21st century ultimatebet.com. And you guys were bitching about Planet Poker????? At least I can yell at someone in real time at Planet Poker. on 15. Jul 2003 12:52 Cohiba wrote: > Can anyone give me a phone number for UB customer service. They havn't responded > 3 e-mails. Must not want any new customers. Thanks in advance. | ||
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| Re: UB phone # (Sickening Thought), beigs, 15. Jul 2003 13:26 | ||
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| Ticketmaster is the same way. It's a long story but the part that really got me yelling was when they told me that they weren't allowed to give the "Customer Service" phone number to a customer. It's the curse of e-mail! on 15. Jul 2003 12:55 Risky Business wrote: > Their response to me was "we only provide customer service via email" > > ARE YOU KIDDING ME? > > Welcome to the 21st century ultimatebet.com. And you guys were bitching about > Planet Poker????? At least I can yell at someone in real time at Planet Poker. > > > > > on 15. Jul 2003 12:52 Cohiba wrote: > > Can anyone give me a phone number for UB customer service. They havn't responded > > > 3 e-mails. Must not want any new customers. Thanks in advance. | ||
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| Re: UB phone # (Sickening Thought), TKarrde, 15. Jul 2003 13:32 | ||
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| on 15. Jul 2003 13:26 beigs wrote: >It's the curse of e-mail! Welcome to the 21st Century!! LOL TKarrde "The next best thing to playing and winning, is playing and losing." | ||
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| Re: UB phone # (Sickening Thought), TKarrde, 15. Jul 2003 13:27 | ||
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| If they want to be the best online site they may need to change that. But, I have had GREAT email customer service from them. So this camper ain't complaining. And I DO know the costs that would come with setting up the phone. Email is SOOO much cheaper. So maybe it is a choice they made between customer service and profit. I can live with it... but will THEY be able to. TKarrde "The next best thing to playing and winning, is playing and losing." | ||
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| Re: UB phone #, Scrubbie, 15. Jul 2003 16:05 | ||
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| They at minimum need to institute live "Chat" help. I had a question for them, and was irritated that I had to wait for an e-mail reply. (Granted, they did respond within 20 minutes.) Bottom line, for the drop (juice) these places take, customer service needs to be a priority. 'Course I am an IT Director, so I am a little biased. Scrubbie "Poker is like law, you don't want it to go to trial" | ||
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| Re: UB phone #, stdioh, 16. Jul 2003 11:16 | ||
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| It kinda makes sense that they wouldn't want to provide support over the phone. After all, these companies are all located in the third world. | ||
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| Re: UB phone #, TKarrde, 16. Jul 2003 11:18 | ||
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| And Hector can probably read and write English better than he can speak it. LOL TKarrde "The next best thing to playing and winning, is playing and losing." | ||
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| Re: UB phone #, stdioh, 16. Jul 2003 12:18 | ||
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| heheh...I was thinking more in terms of long distance phoning, but sure. | ||
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| Re: UB phone #, Scrubbie, 16. Jul 2003 15:10 | ||
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| Don't mean to get all technical on you stdioh, but ... They could actually have their "first" level support in the states. (Somewhere with cheap land like a trailer park in Alabama *lol*) Seriously though, they could have a "first" level support team in the US, A.M.E.A, and Asia Pak. (Plus, then you can even take advantage of the different time zones, by using a "Follow the Sun" method thus avoiding expensive graveyard shifts) Then they could have only the second (or even third level) on-site. With the HElp Desk and Telephony systems available today, it would be seamless to you. You would call one 800 number, and your call would be forwarded to the correct support team based on your calling location. Heck, they could even consider things like" Voice over IP" further reducing telecom costs. Ok ... I'm a dork. I know. I guess what I am saying is that there are ways to do it for much less than seems. For example, PLanet Poker's has a support team in Canada. (Cool huh) Scrubbie "Good night now Beigs" | ||
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| Re: UB phone #, MozMan, 16. Jul 2003 15:25 | ||
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| The problem with that is that they would then be technically 'operating' in the U.S. and subject to U.S. laws that might restrict their business (the whole reason they are in these 3rd world countries to start with). -Moz "The reports of my assimilation are greatly exaggerated." | ||
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| Re: UB phone #, Scrubbie, 16. Jul 2003 15:43 | ||
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| Moz, Let me be clear, I am only talking about the Help Support team. That would not be negating the "operating" rules. (seeing as the Servers and cashflow would be offshore) SO, how do I know this doesn't negate the law, you ask? (I knew you would ask) Actually I haven't a clue about the rules ... BUT ... I do know that Planet Poker has one of their support teams in Canada, so it must be legal. ha,haaa! (*lol*) Scrubbie "Good night now Beigs" | ||
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| Re: UB phone #, MozMan, 16. Jul 2003 15:58 | ||
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| Yeah, I honestly don't know how the laws would apply in the U.S. vs. Canada either. I actually made an assumption based on sales tax law in the U.S. If a company has a physical presence in a given state, then they must charge sales tax applicable to that state when selling merchandise. If not (say it is mail order to a state where they don't operate) then they do NOT charge sales tax. My assumption was that if they have any physical entity at all in the U.S. then U.S. laws and regs would apply. I won't assert that without knowing for sure, however. And of course, even if I am right, it still appears that Canada is an option. -Moz "The reports of my assimilation are greatly exaggerated." | ||
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| Re: UB phone #, Scrubbie, 16. Jul 2003 16:12 | ||
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| This will be my last post on this, seeing as we have gone from "kinda about poker" to "not even in the vicinity of poker". (*ha,ha,ha*) I would venture to guess, at worst, they could spin their Support off to its own profit center, and then treat it as if it were outsourced. (Or they could choose to go with outsourcing all together.) Hey ... you know ... I guess this all could relate to poker afterall. The moral of the story being, in business you look for the loophole, in poker you look for the loophead! (and sit to his left) *ha,ha,ha* p.s. - getting excited about the Tourney Scrubbie "Good night now Beigs" | ||
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| Re: UB phone #, stdioh, 17. Jul 2003 09:17 | ||
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| Well, voip isn't common practice for business right now and using telephone lines overseas costs a lot of money. I'm not saying that they couldn't do it...just that it would be expensive since they have to support players all over the world and sinse they have to be open 24 hours too. Long story short is that dealing with everything via email makes sense because all of your users very obviously have internet connections. | ||
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| Re: UB phone #, Scrubbie, 17. Jul 2003 10:44 | ||
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| I definitely agree that utilizing live "chat" is the most cost effective, efficient way to support global users. As I said before, there is "no" excuse for not having live "chat" help. Especially, with the "drop" these places take. Scrubbie "Good Night Now Beigs" | ||
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