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Server Time: 10/11/2008 12:57:51 AM PACIFIC |
 How well did Planet Poker handle UPF tournament?, Mike Caro, 19. Jun 2003 11:58 | ||
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| I've noticed some complaints here about last night's UPF tournament. From my perspective, having played in it and finished 11th (one out of the money), I thought it went smoothly. Near the very beginning, there was a major Internet "bump" that affected many players, but not most of them. This was affecting player abilitiy to connect to our site (and other sites). Planet Poker was not affected and continued to operate. The glitch was outside our sphere of influence, preventing players from getting to us (and to other entities). Our software continued to operate normally for those who weren't affected. I have advised Planet Poker that -- in rare cases like that -- they should pause the tournament and wait for the affected players to return. That's what we did. The wait was only a few minutes. Most players weren't affected at all, except that they had to wait a short time in the early stages for the tournament to resume. While I'm perplexed by some of the negative comments and personally think the staff handled this matter correctly, I'm very interested in hearing suggestions about what we could do better. Also, I had a lot of fun, and I'm eager to meet many of you in person. Straight Flushes, Mike Caro | ||
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| Re: How well did Planet Poker handle UPF tournament?, stdioh, 19. Jun 2003 12:06 | ||
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| This was affecting player abilitiy to connect to our site (and other sites). A number of us posted here that we could get to other sites just fine, but not to Planet, so I don't know what that means, nor am I familiar with the idea of an internet "bump". The long and short of it is that we got booted from the tourney, lost the hands we were involved in, and missed a number of other hands, had to pay blinds again, etc. | ||
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| Re: How well did Planet Poker handle UPF tournament?, Mike Caro, 19. Jun 2003 12:18 | ||
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| on 19. Jun 2003 12:06 stdioh wrote: > This was affecting player abilitiy to connect to our site (and other sites). > > > A number of us posted here that we could get to other sites just fine, but not to > Planet, so I don't know what that means, nor am I familiar with the idea of an > internet "bump". The long and short of it is that we got booted from the tourney, > lost the hands we were involved in, and missed a number of other hands, had to pay > blinds again, etc. Stdioh -- Anyway you implement procedures, someone takes the worst of it and someone gets the best of it. There will be interruptions on the Internet. I got booted from Ameritrade three times today. I'm more likely to suspect a glitch outside their system than inside it. Since Planet Poker did not shut down its games and its servers kept working last night, I tend to believe my technical support people when they tell me the glitch was outside our domain and that it only affected some players. That belief may be misplaced, but -- for now -- it's the way I'm betting. Straight Flushes, Mike Caro | ||
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| Re: How well did Planet Poker handle UPF tournament?, stdioh, 19. Jun 2003 12:28 | ||
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| Your technical support people told me that the bug in my table launching was due to directory permissions, something so far off base and irrelevant to the conditions it made me shake my head. I would trust them about as far as I could throw them. | ||
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| Re: How well did Planet Poker handle UPF tournament?, gary ford, 19. Jun 2003 12:09 | ||
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| i didn't play but i respect the comments of those who had problems. See you in July Gary | ||
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| Re: How well did Planet Poker handle UPF tournament?, Wren, 19. Jun 2003 12:15 | ||
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| Hi Mike, I agree that the Planet Poker staff was very friendly and helpful. Rich, one of the tech support, ever went so far as to phone us when stdioh was having difficulty firing up the application. So things were fine in that department. Furthermore, we appreciated all the extra prizes that you added for UPF members only to the prizepool. That was a nice touch. However, the following issues prevented a lot of us from having an enjoyable and memorable experience: (1) Planet Poker's software is outdated. The user interface is not intuitive (for example, many players, including myself, had difficulty figuring out how to view other tournament tables). The website pops up too many windows, some of which are inactive for a good 30-40 seconds. Stdioh was unable to install the software properly because it doesn't accept path/file names with spaces in them. Just some of the many technical and aesthetic issues that we encountered. (2) The tournament played out WAAY too fast, and as such, the luck element was too prominent. For the given structure, players should have started with stacks more along the line of 400-500 chips each. I don't know why Planet uses such a ridiculous structure for its tournaments, but I'd imagine most players would be happier if the setup allowed for more playing time. (3) We didn't get the type of tournament that we really wanted. What we were trying to organize was a No Limit, UPF-only tournament, and instead we got a limit tournament, and we were lumped in with non-UPF players. We are in the processing of organizing another UPF-only No Limit tournament. Due to some of the issues we encountered at Planet, we are going to hold this tournament at a different site. I think we'll need to see some strong evidence that some of the aforementioned problems at Planet have been resolved before we agree to play another tournament there. Wren on 19. Jun 2003 11:58 Mike Caro wrote: > I've noticed some complaints here about last night's UPF tournament. > > From my perspective, having played in it and finished 11th (one out of the > money), I thought it went smoothly. Near the very beginning, there was a major > Internet "bump" that affected many players, but not most of them. > > This was affecting player abilitiy to connect to our site (and other sites). > Planet Poker was not affected and continued to operate. The glitch was outside > our sphere of influence, preventing players from getting to us (and to other > entities). Our software continued to operate normally for those who weren't > affected. > > I have advised Planet Poker that -- in rare cases like that -- they should > pause the tournament and wait for the affected players to return. That's what we > did. The wait was only a few minutes. Most players weren't affected at all, > except that they had to wait a short time in the early stages for the tournament > to resume. > > While I'm perplexed by some of the negative comments and personally think the > staff handled this matter correctly, I'm very interested in hearing suggestions > about what we could do better. > > Also, I had a lot of fun, and I'm eager to meet many of you in person. > > Straight Flushes, > Mike Caro | ||
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| Re: How well did Planet Poker handle UPF tournament?, gary ford, 19. Jun 2003 12:20 | ||
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| on 19. Jun 2003 12:15 Wren wrote: > Hi Mike, > > I agree that the Planet Poker staff was very friendly and helpful. Rich, one of the > tech support, ever went so far as to phone us when stdioh was having difficulty > firing up the application. So things were fine in that department. > > Furthermore, we appreciated all the extra prizes that you added for UPF members only > to the prizepool. That was a nice touch. > > However, the following issues prevented a lot of us from having an enjoyable and > memorable experience: > > (1) Planet Poker's software is outdated. The user interface is not intuitive (for > example, many players, including myself, had difficulty figuring out how to view > other tournament tables). The website pops up too many windows, some of which are > inactive for a good 30-40 seconds. Stdioh was unable to install the software properly > because it doesn't accept path/file names with spaces in them. Just some of the many > technical and aesthetic issues that we encountered. > > (2) The tournament played out WAAY too fast, and as such, the luck element was too > prominent. For the given structure, players should have started with stacks more > along the line of 400-500 chips each. I don't know why Planet uses such a ridiculous > structure for its tournaments, but I'd imagine most players would be happier if the > setup allowed for more playing time. > > (3) We didn't get the type of tournament that we really wanted. What we were trying > to organize was a No Limit, UPF-only tournament, and instead we got a limit > tournament, and we were lumped in with non-UPF players. > > We are in the processing of organizing another UPF-only No Limit tournament. Due to > some of the issues we encountered at Planet, we are going to hold this tournament at > a different site. I think we'll need to see some strong evidence that some of the > aforementioned problems at Planet have been resolved before we agree to play another > tournament there. > > Wren well done, Wren > > on 19. Jun 2003 11:58 Mike Caro wrote: > > I've noticed some complaints here about last night's UPF tournament. > > > > From my perspective, having played in it and finished 11th (one out of the > > money), I thought it went smoothly. Near the very beginning, there was a major > > Internet "bump" that affected many players, but not most of them. > > > > This was affecting player abilitiy to connect to our site (and other sites). > > Planet Poker was not affected and continued to operate. The glitch was outside > > our sphere of influence, preventing players from getting to us (and to other > > entities). Our software continued to operate normally for those who weren't > > affected. > > > > I have advised Planet Poker that -- in rare cases like that -- they should > > pause the tournament and wait for the affected players to return. That's what we > > > did. The wait was only a few minutes. Most players weren't affected at all, > > except that they had to wait a short time in the early stages for the tournament > > > to resume. > > > > While I'm perplexed by some of the negative comments and personally think the > > staff handled this matter correctly, I'm very interested in hearing suggestions > > about what we could do better. > > > > Also, I had a lot of fun, and I'm eager to meet many of you in person. > > > > Straight Flushes, > > Mike Caro | ||
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| Re: How well did Planet Poker handle UPF tournament?, Mike Caro, 19. Jun 2003 12:27 | ||
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| Hi, Wren -- Excellent comments (below). I very much appreciate your input. And I strongly agree with most of what you're saying. Straight Flushes, Mike Caro on 19. Jun 2003 12:15 Wren wrote: > Hi Mike, > > I agree that the Planet Poker staff was very friendly and helpful. Rich, one of the > tech support, ever went so far as to phone us when stdioh was having difficulty > firing up the application. So things were fine in that department. > > Furthermore, we appreciated all the extra prizes that you added for UPF members only > to the prizepool. That was a nice touch. > > However, the following issues prevented a lot of us from having an enjoyable and > memorable experience: > > (1) Planet Poker's software is outdated. The user interface is not intuitive (for > example, many players, including myself, had difficulty figuring out how to view > other tournament tables). The website pops up too many windows, some of which are > inactive for a good 30-40 seconds. Stdioh was unable to install the software properly > because it doesn't accept path/file names with spaces in them. Just some of the many > technical and aesthetic issues that we encountered. > > (2) The tournament played out WAAY too fast, and as such, the luck element was too > prominent. For the given structure, players should have started with stacks more > along the line of 400-500 chips each. I don't know why Planet uses such a ridiculous > structure for its tournaments, but I'd imagine most players would be happier if the > setup allowed for more playing time. > > (3) We didn't get the type of tournament that we really wanted. What we were trying > to organize was a No Limit, UPF-only tournament, and instead we got a limit > tournament, and we were lumped in with non-UPF players. > > We are in the processing of organizing another UPF-only No Limit tournament. Due to > some of the issues we encountered at Planet, we are going to hold this tournament at > a different site. I think we'll need to see some strong evidence that some of the > aforementioned problems at Planet have been resolved before we agree to play another > tournament there. > > Wren > > on 19. Jun 2003 11:58 Mike Caro wrote: > > I've noticed some complaints here about last night's UPF tournament. > > > > From my perspective, having played in it and finished 11th (one out of the > > money), I thought it went smoothly. Near the very beginning, there was a major > > Internet "bump" that affected many players, but not most of them. > > > > This was affecting player abilitiy to connect to our site (and other sites). > > Planet Poker was not affected and continued to operate. The glitch was outside > > our sphere of influence, preventing players from getting to us (and to other > > entities). Our software continued to operate normally for those who weren't > > affected. > > > > I have advised Planet Poker that -- in rare cases like that -- they should > > pause the tournament and wait for the affected players to return. That's what we > > > did. The wait was only a few minutes. Most players weren't affected at all, > > except that they had to wait a short time in the early stages for the tournament > > > to resume. > > > > While I'm perplexed by some of the negative comments and personally think the > > staff handled this matter correctly, I'm very interested in hearing suggestions > > about what we could do better. > > > > Also, I had a lot of fun, and I'm eager to meet many of you in person. > > > > Straight Flushes, > > Mike Caro | ||
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| Re: How well did Planet Poker handle UPF tournament?, spk, 24. Jun 2003 14:15 | ||
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| Mike- Better late than never on the feedback, I have been on vaca.... First off I want to thank you and all others involved who mad this possible for the UPF players. As with anything in life there is room for improvement, I have 3 online accounts, I will not list them but I will let you know that I first started playing on Planet, but know I would say I only play a few times on Planet. I think you need to either make numerous enhancements to the software or bite the bullet and get new software. The tournament structure should be looked at as well starting with 150 and 1 and 2 dollar antes just does not cut it. Stats are needed, such as % of flops taken out of a said position. And my biggest complaint would be when 2 players are all in the, the flop, turn and river should be slow rolled... | ||
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| Re: How well did Planet Poker handle UPF tournament?, mkpoker, 19. Jun 2003 12:22 | ||
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| "Some complaints" puts it mildly. People are upset (and a few, I agree, need to relax and take a deep breath). Their comments fit into five general categories: 1. The Internet disruption. Obviously, this wasn't PP's fault, but it was a significant problem nonetheless. The connection came back in fits and starts, resulting in some players being forced to post blinds in several successive hands. This was more than an inconvenience, it affected play substantively in several pots. Also, several players claim to have drawn great hands just before the connection went out, although I'd wonder if that's selective memory. I'm not sure how to handle these situations better, aside from waiting until you're absolutely sure everything is working again before restarting. 2. Limit vs. no-limit. Over the past several weeks, UPF members expressed a clear preference for a NL tourney. Many were surprised and disappointed that a limit format was selected. Respectfully, PP should have bowed to the clear will of the majority and gone NL. 3. Round length/Blind and limit structure. Several players noted that blinds and limits escalated so quickly that the tourney effectively became a "crap shoot." Stack size was far less of a factor than it should have been, because players regularly went from last to first on a single hand, and then back again on the next. Next time, I'd suggest making the rounds longer, which would make the tournament longer, de-emphasizing luck as a factor (at least slightly). 4. PP Software generally. Users believe the PP interface isn't as good as competing sites. I don't have a personal opinion on this, but the comments are widespread enough to suggest they have some merit. 5. Difficulty enrolling. Users described frustration at their inability to make deposits and set up accounts. I can attest to this. After several attempts, on-line customer service chats, and emails, I just gave up. It shouldn't be this hard to give away money! I believe the above accurately reflects the discussions I've been a part of--expletives deleted of course--and I hope it provides you with some useful feedback. --matt | ||
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| Re: How well did Planet Poker handle UPF tournament?, Tim C, 19. Jun 2003 12:22 | ||
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| Did not sign up or play because of the tournament structure. Not enough chips and limits raised way to fast. It played like a one table satelite. Sounds like most players had a great time. I play enough crapshooty tournaments at Canterbury, so I try to avoid them online. | ||
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| Re: How well did Planet Poker handle UPF tournament?, Risky Business, 19. Jun 2003 12:22 | ||
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| Mr. Caro - I have to echo stdioh's comments here. I won't go into the details, they're in my other post. I'm done complaining, but I'm also done with Planet Poker. Too bumpy of a ride for me to be comfortable with, which we've all said is a vital aspect in winning poker. Maybe it would have happened anywhere last night, but I wasn't anywhere else last night. I'll take my golf shirt and poker chips and remember the experience. p.s. Love the 'Book of Tells', and can't wait to meet you on a random occurrence one day. on 19. Jun 2003 11:58 Mike Caro wrote: > I've noticed some complaints here about last night's UPF tournament. > > From my perspective, having played in it and finished 11th (one out of the > money), I thought it went smoothly. Near the very beginning, there was a major > Internet "bump" that affected many players, but not most of them. > > This was affecting player abilitiy to connect to our site (and other sites). > Planet Poker was not affected and continued to operate. The glitch was outside > our sphere of influence, preventing players from getting to us (and to other > entities). Our software continued to operate normally for those who weren't > affected. > > I have advised Planet Poker that -- in rare cases like that -- they should > pause the tournament and wait for the affected players to return. That's what we > did. The wait was only a few minutes. Most players weren't affected at all, > except that they had to wait a short time in the early stages for the tournament > to resume. > > While I'm perplexed by some of the negative comments and personally think the > staff handled this matter correctly, I'm very interested in hearing suggestions > about what we could do better. > > Also, I had a lot of fun, and I'm eager to meet many of you in person. > > Straight Flushes, > Mike Caro | ||
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| Re: How well did Planet Poker handle UPF tournament?, PokerDude, 19. Jun 2003 21:33 | ||
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| Whether or not this is a pp problem, It seems to happen to me 5 or 6 times a night on this site only. It affects everyone at the table i at. I am not a computer whiz, so i don't know what could be the problem, but it is getting very frustrating. I still like to play here cuz the ppl are friendly (most) and creates a good fun atmophere,and i think the staff is dedicated to improvements but, still, frustrating at times. A warning to players before maintenance would be appreciated also, rather than just being booted. Thanks for the time "if you live to be 100, your lucky number goes up by 1"--G. Carlin | ||
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